Job Description

The Sales & Marketing Supervisor is a friendly and assertive professional integral to maintaining a positive work environment. Your “hands on” involvement with restaurant operations, as well as knowledgeable efforts in administrative, sales, marketing and communications responsibilities, will be essential to having a successful restaurant operation and a culture of care.

In this role, you will oversee the execution of restaurant marketing and administrative efforts, ensuring compliance and implementation of Chick-fil-A Livonia’s mission. All responsibilities will be conducted in conjunction with the Executive Team.

KEY RESPONSIBILITIES

• Create an annual marketing plan with advertising, sampling, food distribution, guest recovery, promotion and event activities to increase sales, engage community, and promote brand growth
• Work with Social Media team to outline social media calendar and creative
• Assist in ordering/updating restaurant décor and marketing materials
• Manage restaurant email (i.e. donation requests, guest recovery notifications/responses, etc.)
• Create and distribute employee newsletter
• Manage guest inquiries on site and phone calls
• Assist in restaurant operations, which may include partial day and evening shifts. Work closely with other leaders in the restaurant to achieve overall mission to exceed guestexpectations by providing genuine hospitality in a safe, friendly and clean environment
• Assist with team member outreach, surveys, engagement activities, and training
• Carry out administrative duties
• Plan and execute employee meetings, promotions, rewards, etc.
• Maintain administrative supply inventory
• Exhibits polite and professional communication via phone, email and mail
• Support and assist the catering team when needed for orders and delivery.
• Establish relationships with community organizations – government, schools, churches, etc. and leverage Chick-fil-A to meet their needs.
• Coordinate “the Cow”

REQUIREMENTS

• Minimum Associates degree; Bachelor’s degree preferred
• Previous marketing and communications experience preferred
• Previous customer service and/or restaurant experience an asset
• Hard-working
• Team-oriented and friendly
• High organizational skills
• Strong writing and comprehension skills
• Reliable transportation
• Great customer skills
• Able to stand for long periods of time

BENEFITS

• Full-time, but flexible hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Health Insurance
• 401K
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his/her employees, teaching them important business skills for the future.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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