Help Desk Agent Job at LaSalle Network, Naperville, IL

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  • LaSalle Network
  • Naperville, IL

Job Description

Looking to kickstart your IT career with a company that values curiosity, drive, and top-tier service? LaSalle Network is hiring Help Desk Agent Level 1 professionals for a 6-month contract in Naperville, IL. This is a prime opportunity to break into the IT space and gain real-world experience supporting critical tech functions for an enterprise client during a high-demand season.

We’re looking for self-starters who thrive on clear communication, excel at customer support, and can juggle chats, emails and phone calls with confidence. You’ll begin with two weeks of in-person training, then transition into a mix of onsite and remote work based on your assigned shift.

Help Desk Agent Level 1 Responsibilities:

  • Provide first-level support for clients, including password resets and basic tech help

  • Deliver white-glove service to ensure an exceptional client experience

  • Manage support tickets from intake to resolution

  • Keep documentation up-to-date and accurate

  • Escalate complex issues as needed

Help Desk Agent Level 1 Requirements:

  • Office 365 familiarity and basic troubleshooting skills

  • Clear, confident communication (written and verbal)

  • Organized, proactive, and eager to grow

  • Available to work assigned shifts, including potential weekend and evening hours

If you're hungry to learn and looking for a career path—not just a job—this is a fantastic entry point into enterprise-level IT.

Michael McGlauchlin
Senior Project Manager – LaSalle Network

Job Tags

Contract work, Temporary work, Shift work, Afternoon shift,

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